Privacy Policy
1. Introduction
Equal Access Healthcare ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and website.
2. Information We Collect
Personal Information (Clients & Caregivers)
- Full name
- Email address
- Phone number
- Physical address
- Relationship to patient (clients only)
Sensitive Information (Caregivers)
For verification and safety purposes, caregivers are required to provide:
- National ID or Passport
- Proof of address
- Facial photograph (selfie verification)
- Professional certifications
Patient Information
Provided by clients, including patient name, age, gender, medical condition, and care location.
Payment Information
Card payment details are processed securely through third-party payment providers. We do not store full card details on our servers.
Usage & Device Data
Device type, IP address, app usage data, and location data for matching caregivers.
3. How We Use Your Information
- Verify caregiver identity and qualifications
- Match clients with nearby caregivers
- Facilitate bookings and service delivery
- Enable in-app communication (chat)
- Process secure payments
- Improve platform performance and user experience
- Prevent fraud, abuse, and unsafe behavior
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted data transmission
- Restricted access to sensitive information
- Identity verification protocols
Despite our efforts, no system is 100% secure. Users are encouraged to protect their login credentials.
5. Data Sharing
We do not sell your personal data. We may share limited information:
- Between clients and caregivers (only what is necessary for service delivery)
- With payment processors to complete transactions
- With legal authorities if required by law
6. International Use
Our platform operates in Zimbabwe, South Africa, and Botswana. By using our services, you consent to your data being processed across these regions in accordance with applicable data protection laws.
7. Payments & Escrow
- Payments are pre-authorized at booking
- Funds are held securely until service completion
- Payment released only after the caregiver completes the full booked duration
- Transparent pricing — no hidden fees
8. In-App Communication & Platform Integrity
Prohibited Contact Sharing
Users are prohibited from engaging caregivers outside the platform. Sharing phone numbers, emails, WhatsApp links, social media handles, or any contact details is strictly forbidden.
Consequences of Violation:
- ❌ Account suspension
- ❌ Loss of access to future bookings
- ❌ Non-payment (if caught mid-job)
- ❌ Potential legal action
- All communication must occur within the platform only
- System automatically detects and blocks phone numbers, emails, links, and social media handles
- Messages are monitored for safety and compliance
- Repeated violations will result in permanent account removal
9. Platform Terms & User Agreement
By using Equal Access Healthcare, both caregivers and clients agree to:
10. User Responsibilities
Caregivers must:
- Provide accurate and truthful information
- Conduct themselves professionally and ethically
- Respect patient dignity, rights, and privacy
- Not engage in any form of abuse, misconduct, or negligence
Any form of abuse is a criminal offense and may be reported to authorities.
Clients must:
- Provide accurate patient information
- Use the platform responsibly
- Treat caregivers with respect
11. Limitation of Liability
Equal Access Healthcare acts as a platform connecting clients and caregivers.
We do not directly employ caregivers and are not responsible for caregiver conduct, actions, or outcomes of care. Users engage with caregivers at their own discretion.
12. Data Retention
We retain your data only as long as necessary to provide services, meet legal and regulatory requirements, or resolve disputes. You may request deletion of your account and data at any time.
13. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent
To make a request, contact us at: https://equalaccesshealthcare.online/support
14. Updates to This Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes via the app or website.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Equal Access Healthcare